For us, a good shopping experience doesn’t end when the parcel arrives. We’re still with you after that. If you’ve received something defective, we want to make it right fast. Our exchange process is designed to be as easy and stress-free as possible.
● Priority: If there’s an issue, we treat your exchange request as a priority.
● Eligibility: We only exchange items that have a manufacturing flaw or if we accidentally sent the wrong order.
● Timeline: Just make sure to contact us within 7 days of getting your package.
● Quick Resolution: We work quickly to get the correct item to you so you can finally have what you actually ordered.
● Relationship: We really value the relationship we have with you. And even when things don’t go perfectly, we promise to handle it with care and keep your experience positive.